Now Hiring - Inside Sales Representative in Coopersburg, PA

About the Inside Sales Role

Our company is currently offering a challenging and rewarding opportunity for a Inside Sales Representative. Your role is a critical component to the continued success of SHELLBACK. Effective Inside Sales Management is a key element to the SHELLBACK team. We offer a fast-paced, innovative environment where you will be trained and empowered to provide world class customer service to our global customer base.

Your Impact

We are searching for a positive, detail oriented individual with excellent communication skills and accurate administrative skills to work in a fast-paced, high pressure environment. Must have the ability to multitask and handle a high volume of order entry and customer contact.

Key Responsibilities

• Provides customer service over the telephone and via email to customers and sales team members.
• Maintains responsibility of orders from quotation to delivery.
• Responds to customer inquiries.
• Provides price quotations.
• Processes customers’ orders and sends order acknowledgements.
• Creates and tracks invoices.
• Tracks and keeps records of quotes, customer returns and backorders.
• Maintains consistent interface with:

-Customers and their representatives.
-Outside Sales Team including Upper Management.
-Manufacturing and Operations in the US and Abroad (Including Planning, Pocurement, Quality, and Logistics).
-Finance Department.
-Product Management.

Additional Responsibilities

• Answers all telephone, email, fax inquiries to address all customer requests.
• Solve problems in a timely and efficient manner.
• Notifies customers of order status.
• Make sure orders are processed in a timely manner, so that all materials are ordered.
• Works with procurement department on out of stock / late PO’s.
• Assists customers with any questions in regard to shipping, progress of orders, and any other questions, as applicable.
• Continually updates open order report to ensure orders are shipped by customers expected delivery dates.
• Processes Return Material Authorizations (RMA’s) for warranty replacement / Repair Service orders.
• Works with product managers to update list pricing.
• Assists supervisor with daily duties.

Required Skills/Qualifications

• Experience in an Original Equipment Manufacturing (OEM) environment (Semiconductor Industry or related background is ideal).
• Strong Communication Skills (Written and Verbal).
• Organizational skills required to effectively process all paperwork through the Customer Service process.
• Excellent Typing and Data entry skills.
• Attention to Detail.
• Knowledge of standard manufacturing terminology (BOM, PO, Work Order, etc.).
• Computer proficiency in Microsoft office (i.e Excel).
• Experience with ERP systems, preferably Syteline or NetSuite, or equivalent software product.

Additional Preferred Qualifications

• Experience using Salesforce.
• Previous Inside Sales or Customer Service experience.

Education/Training

• Associates or Bachelor’s degree a plus, although not required.
• The job holder will be required to develop some working knowledge of the company’s product, with an emphasis in spare parts and repairs.

Job Type: Full-time

Pay: $40,000.00 - $45,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift
• Day shift

Supplemental pay types:

• Bonus pay

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to commute/relocate:

• Coopersburg, PA 18036: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person